Outlook users often face the ‘Outlook cannot log on’ issue while trying to open the Outlook. It comes with the error notification:
“Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Mailbox Exchange information server in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service.”
Most of the time, this issue occurs when the principal domain server starts to respond to the Autodiscovery request. Thus, users become unable to launch the Outlook application.
Most of the time, it happens because Microsoft is continually updating as well as upgrading the services. Sometimes, it also tries to lure users towards new services.
If you also stuck with the same problem, then there is nothing to be annoyed regarding this. Here in this guide, you get to know 5 effective hacks which can assist you to fix this issue.
Hence, you are recommended to have a look at the guide and follow the steps discussed below. So, let’s start.
There are several techniques to troubleshoot this problem. Here, we are going to present 5 easy methods. You should perform the hacks one-by-one in the same order as provided and check which one is relevant for you.
Before you perform any complicated solution, you should try to use the ‘/resetnavpane’ command to check if it can fix the issue. The ‘/resetnavpane’ command can help you to clear as well as restore the Navigation Pane for the user profile that you are using.
It also has the efficiency to remove all the essential folders and shortcuts. To use the command, you should perform the steps as follows:
Here you need to be careful, that there is space between ‘Outlook.exe’ and ‘/resetnavpane.’ It might help you to solve the problem with Outlook. Further, this will also help you to regain the workability of the Outlook application easily.
If the problem occurs, then you should move on to the next solutions provided below.
If you delete any folder accidentally from the Registry Editor, then it can also create the same problem. If you have an exchange account or if you wish to use Cached Exchange Mode, then you can use the OST data (Outlook data file).
After that, you can use the Outlook profile as usual. You can also add a PST file that is used for web-based mail, POP3, and IMAP accounts if required.
Now, exit from the current window and restart the system to apply the changes. Try to login to the Outlook profile to check if the issue still persists.
As we mentioned earlier, this issue can also occur if the root domain server starts to respond to the Autodiscovery request. You can easily solve this issue by adding registry entries given below so that Outlook neglects the root domain.
To perform this, you should have a glance at the steps provided below:
Exit from the Registry Editor window and check if the Outlook starts to work properly. Else, you can try to use the .xml file.
At first, create a new text file that contains the text given below. Then, save the file in ‘test.xml’ format.
“<?xml version=”1.0″ encoding=”utf-8″?>
Else, you can also create a text file by right-clicking anywhere on an empty space of the desktop and go to the ‘New’ option. Then, select the ‘Text Document’ from the current page.
After that, you should follow the steps mentioned below:
Exit from the Registry Editor and try to open the Outlook again.
You can also fix this issue by deleting the problematic files from the local folder of Outlook. To perform this, you need to find the local directory of Outlook and then rename it.
As the last option, you should delete the old Outlook profile and create a new account. To do that, follow the steps stated below:
Now, you should check whether the issue has been resolved.
In this discussion, we have represented some of the amazing hacks to solve the ‘Outlook Cannot Log On’ issue. We hope that if you properly execute the above methods in their corresponding order, then it will surely assist you to put an end to this bug.
Sometimes, it also becomes difficult to perform the above hacks without any technical knowledge. Or if you face any trouble while implementing the steps, then you can connect with a professional to get rid of this issue.