There are times when you are using Outlook, especially in Office 2013, you may encounter issues that can pause your work. One such issue is the Outlook 2013 crashing issue.
Moreover, this same issue can also appear as Outlook crash ntdll.dll or MSVCR100.dll.
In most cases, whenever the error occurs, it can stall the active services of Outlook.
Hence, it becomes important to get rid of this issue immediately. However, if you are currently facing this issue on your device, then follow this fixing article promptly.
The Reasons why the Outlook 2013 Crashes
Here in this section of the article, we will discuss some of the possible reasons for removing the issue.
- If you are using Outlook in a web browser, then its add-ons may interfere with the Outlook services.
- On the other hand, if there are stored cache files and cookies, then the issue can also occur.
- In case, the Microsoft servers are down due to some reason, then you may encounter this problem.
- If the web browser that you are using is corrupt or outdated, then the Outlook might crash.
- The active Windows Firewall or any third-party antivirus can block the Outlook services.
Now you know the reasons that are responsible for the issue to occur. Therefore, you can now proceed to the solution part of the article.
Easy Methods to Try so that the Outlook 2013 Crashes Issue can be Fixed
Here, you need to follow all the given steps according to their order so that the issue can be resolved easily.
Method 1: Disable or Delete the Add-Ons of the Outlook Application
In the first method of the fixing process, you can try to remove this Outlook problem by checking the add-ons in the web browser. On finding any corruption with the add-ons, you have to disable or delete it. Hence, steps to carry out are provided below:
- In the first step, close the Outlook application from the Task Manager. After that, open the Run dialog box using the Windows and the R key at the same time.
- Inside the Run box, type “Outlook /safe” and then click on the OK button.
- Once the Outlook application opens, you have to click on the Options tab on the File menu.
- After that, choose the add-ins option. Next, click on COM add-ins and then select the Go button.
- Clear all the checkboxes, available on the list. Thereafter, click on the OK button to save the changes successfully.
Finally, restart the Outlook application and then check if the Outlook crashing issue exists or not. However, in case the issue still persists, then have a look at the other methods below.
Method 2: Create a New Outlook Profile
Here in this method, you will become familiar with the steps to create a new Outlook profile. By performing this process, you will be able to get rid of the issue.
- First of all, open the Control Panel from the Start menu.
- As the Control Panel window opens, you need to click on the Mail option. After that, proceed to the Show Profiles section and click on it.
- In the next step, select the profile that you want to remove. Now, click on the Remove button.
- Next, click on the Add button and then choose the Profile Name box. As the new window appears, type a name for your new profile.
- Now specify the user name, password and the primary SMTP address. After that, click on the Next button.
- On getting a prompt, click on the Allow button and enter your login credentials to continue.
Finally, when the setup is finished, click on the Finish button and check if the Outlook still crashes.
Method 3: Perform the Microsoft Office Repairing Process
If the above methods fail to serve their tasks, then perform this method. Here, you can try to repair the Microsoft Office files by following the steps.
- At first, open the Control Panel just like in the previous method.
- Once the Control Panel window opens, choose the Uninstall a program option under the Programs section.
- Now from the list of all the installed programs, you have to right-click on the Microsoft Office entry.
- After that, click on the Change option.
- Click on the Online Repair option and wait for the repairing process to complete.
When the Microsoft Office repairing process is done, check whether the Outlook crashing issue still occurs or not. In case the issue still continues, then move to the next methods.
Method 4: Repair the MSPST.DLL File
You can also try to repair the MSPST.DLL file to discard the issue. If you are not aware of the steps for the process, then proceed to the following section.
- Open the Run box using Windows and the R key.
- Once the Run box opens, you have to type “regedit” and then click on the OK button.
- Now inside the Registry Editor, find the MSPST32.DLL related key that you want to backup.
- After that, go to the File menu and then select the Export option.
- In the Save In tab, provide the File Name and ensure that the Selected branch is enabled. Finally, click on the Save button.
- Afterward, you can proceed to manually edit or repair the registry key.
Once done, you can then check if the issue still persists or not. Moreover, we have discussed more methods that you can follow in the next part of the article.
Method 5: Repair the PST File
In this method, you can repair the PST file for fixing the Outlook issue by following the steps as discussed below.
- At first, close the Outlook through the Task Manager if it is running in the background.
- Now navigate to the C:\ Program File or C:\ Program Files (x86) and open the Office folder. After that, search for the SCANPST.EXE.
- On finding the option, run it and then enter the name of the file that you want to scan.
- In the next step, click on the Start button to start the scanning process.
- If any error is detected then check the box beside the Make backup of the scanned file.
- In the next step, click on the Repair button and check if the issue is still there or not.
If the Outlook still crashes on the system, then proceed to the other resorts below.
Method 6: Update the Outlook Application
Microsoft itself tries to fix any errors by releasing Outlook updates from time to time in all its applications. Hence, you can also eliminate the problem by updating the Outlook application to its latest version.
- Open the Outlook application and click on the File tab from the menu.
- After that, choose the Office Account and navigate to the Product Information section.
- Next, select the Update Options.
- Click on the Enable Updates and then the Update Now button simultaneously.
- Now, wait for the process to finish and then “You’re up to date” window will appear.
- Finally, you can proceed to check if the Outlook still crashes or not.
For the final resort proceed to the next part below.
Method 7: Control the External Content
Controlling the External Content may help you fix the issue more efficiently.
- Open the Outlook application and then the File tab.
- After that, proceed to the Options section and navigate to the Trust Center.
- Now move to the Automatic Download section and then enable the following options “
- Don’t download pictures or other content automatically in HTML e-mail option.
- Warn me before downloading content when editing, forwarding, or replying e-mail.”
- Once done, check for the issue right away.
Hopefully, now you have fixed the issue on your own.
So, these are the methods to try so that Outlook no longer crashes. We have provided all the possible solutions to eradicate the problem. Hope, they were sufficient to help you. In case the issue persists, then you can take help from the experts. Moreover, you can proceed to the comments section below to get back to us.